Capt Kirk's Leadership Style - Is it right for entrepreneurs?

A casual search of the blogosphere, with the words "Capt. Kirk" and leadership spews a long list of largely positive descriptions of Capt. Kirk's leadership style. In fact, a secondary school principal, has actually written a referred article on Captain Kirk, His Leadership Style as a Model for Principals in the National Association of Secondary School Principals (NASSP) Bulletin!

For those of us old enough to have caught William Shatner as Capt. Kirk, admiration is usually the first response (especially if we were lucky enough to miss the priceline.com ads - I had to move out of the country for this). Capt. Kirk cut a dashing figure - a man who surrounded himself with smarter folks (Spock the scientific officer, Bones the Doc and Scotty the engineer), always prepared to lead from the front and always got the girl! I am sure I am not the only 40+ fella who wished he were in Capt Kirk's shoes, when we first encountered him.

Albert J. Bernstein and Sydney Craft Rozen, in their book "Dinosaur Brains - Dealing with All Those Impossible People at Work" speak of cheering Capt. Kirk as he staved off an attack by the Romulans, even as he just recovered from a problem of rapid aging. "What a manager!" was their first feeling. Then they began wondering "Or was he?" They go on to say:

In our culture there is some confusion between management and heroics. The distinction is quite simple: The hero handles everything single-handedly; the manager delegates. If a manager is indispensable, is he or she really managing?

What is true for managers is truer (in spades) for entrepreneurs, who inevitably are in leadership roles which they play all too often from Capt Kirk's heroics' handbook! I am certainly competent to speak, having been an adrenaline junkie till recently (others may argue I still am) - always charging off (in my strapped sandals, we don't have much use for steeds, white or any other color) to solve problems. Luckily having great people around me, who were neither shy nor too polite, cured me off this, I'd like to think. However, as Capt. Kirk himself has shown, having good people ("Dammit Jim, I'm a doctor not a miracle worker!") around is not a sufficient reason for not falling into the "I'm here and will take care of everything" habit.

So stop for a moment and take a look at the ol' mug in the nearest mirror and ask yourself "Am I a leader or merely a hero?  

Mentors - why we need them and how do you find them?

The day I turned forty, it was as though someone threw a switch - I suddenly became incredibly smart! The reason I know this is 'coz that's when I realized, what an absolute idiot I had been for a great part of my adult life. Since then, hard as it might be to imagine, I think I am growing smarter still, as I continue to unearth stuff that had been staring me in the face, but I had obviously chosen not to acknowledge let alone learn from it. But then again, as the old adage goes, "If youth knew or age could..." the world would be a different place. One of the reasons that I made it this far without constantly tripping myself, is because I was singularly lucky in having a series of incredible mentors, who coached me, encouraged me and where needed placed a firm boot on a rather well endowed portion of my rear!There's a whole another series of posts required if I begin with my earliest mentors (my materal grandfather and paternal grandma) - so I will skip them in this one and stick with my professional mentors starting with the most recent ones. Before I wax eloquent, let's step back and try to answer some basic questions.

access and availability, no axe to grind and real-world experience are the key criteria for someone to be a good mentor

Who is a mentor? The dictionary, as always has something to say about this - "A wise and trusted guide and advisor" - in other words, someone you trust and knows more than you (if you are like me, nearly anyone else) can be a mentor. In my view, availability and access, no axe to grind and real-world experience are the key criteria for someone to be a good mentor. In hindsight, I have been surrounded by such folks. What does a mentor do? A mentor often advices or cousels you. But there's more to it than that. A lawyer advices or counsels you. For instance, she can tell you the pitfalls of doing a certain deal a certain way. However, while you may learn about your options and their consequences, you are not necessarily in a better position to make the right decision. A mentor focuses more on the HOW, than the what, you do something or get something done. He ideally teaches you and guides you while you learn something by doing. In many ways its apprenticeship by the hour or the minute! Any good manager of yours can tell you what options you have or the consequences of, confronting a critical but intransigent team member. Your mentor will show you how best to go about it, to achieve the desired result at the least emotional and business cost to all concerned!

A mentor focuses more on the HOW, than the what, you do something or get something done

Why do we need them? Simply put someone needs to keep us honest - hold up a mirror to us and not let us get away with taking the easy path. Advisors, experts and professionals can all augment and make up for any gaps in our competencies or domain knowledge - however most times we hire them for their services (inputs) but retain the prerogative of whether to act on them or not. A mentor need not be different - but a good one will be, in that they will ensure [a] that you act and [b] that you act in enlightened self interest - the greater good so to speak. There will be times, regardless of our job role or even in our personal lives when decisions will have to be made, and the people you'd usually consult themselves will be stakeholders in the decision. In such an instance you'd want to go to someone else whom you trust but is not a stakeholder. Of course finding such a mentor, unlike looking for the flashlights after the lights go out, is best done before you need them.

someone needs to keep us honest - hold up a mirror to us and not let us get away with taking the easy path

Mentors can be people who are already in your personal and professional lives. That way the trust and relationship already exists and if there is mutual respect, familiarity need not prevent the necessary candor for successful learning and growth. Chandrasekaran, the chairman at my first start up, despite having been a somewhat formal advisor in my previous stint at Sasken and subsequently becoming a good personal friend, served as one of my mentors. Whether handling things in my personal life (now you know who's responsible for the mess! NOT!) or intransigent customers (I am sure you have never faced this!) and most importantly in learning and I hope, mastering cash flow management, Shekar was an invaluable mentor. Similarly my partner in crime, co-founder and CTO Baskar (who'd be embarrased if he read this not merely 'coz he's decade(s) younger than me) talked me through so many self doubts (what? I never have any) and showed me the true meaning of unflappable (I have it written down somewhere) that he has been one of my subtlest mentors yet. Mentoring can happen in a nanosecond, as in when Mr. Raghavan our angel investor, told me "Go for it - only when you take risks you are going to make things happen and learn" as all of us were agonizing over entering the retail business. And it may happen over months or years, as I realized has happened with my dad and me. And any number of ways in between - the only definitive is that you will be a better person for it. So stop reading this, recognize the people who you've already been mentored by, call 'em up and thank 'em. If you can't think of any, what are you waiting for - go out and get yourself at least one.

Entrepreneurship Series - Hindu Business Line

Thanks to my grandfather and numerous teachers along the way, reading is one of my greatest pleasures - and even today, while allegedly busy working, I manage to read one maybe two books a week. In my callow youth I felt, that any one who reads either self-help or how-to books must be somehow wanting. Luckily somewhere between ages thirty-two and thirty-five, I seemed to have gained my senses. And here I am today, practically bursting with lessons learnt from my grandfather, mother and father and a slew of mentors, a few I that I have met in person and a whole lot I have only encountered through their writings.

Running an entrepreneurial, cash-strapped, people-intensive, technology business is the surest way I know of having utter decimation of any semblance of ego – yet surviving the pounding each day and actually thriving and growing is probably the biggest boost to one’s ego as well – do it long enough and a true state of non-duality can be reached. I am not there yet – but along the way have learned a few things and reckoned its my turn to share with the world. With that in mind, I began writing a series of short articles, that are now getting published in the Hindu Business Line on alternate Mondays. Today the third in the series has appeared.

Business is about people
When most people talk about starting a business, they are thinking about commerce — buying and selling. At first glance, business appears to be about that. The street hawker who sells vegetables off his cart or the corner boot polish is indeed doing just that. Even in the case of these single-person businesses, people, usually in the form of customers (and occasionally as investors or moneylenders), are critical to their survival.

However, any business that does anything more complex very rapidly becomes all about people. Particularly for entrepreneurial ventures, it may seem that it is only about people. Make no mistake, capital, cash flow, products, marketing and sales are all important; yet these play the same role for other businesses including your competitors. Your people are what will separate your business from the pack. Full article here.